Author Archive

Bright Future For Hospitality in 2017

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As we approach the end of 2016 there’s every reason to be optimistic about hospitality & tourism within the North of England & Scotland and here are the reasons.

The weak pound will be with us for a good while and whilst this is pushing up the input cost of food & wine etc. the benefits in terms of tourism are massive.  Only this week I saw for the 1st time a group of Japanese tourists following their flag bearing guide down what ...

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Is your price point representing value for your product and service levels?

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Is your price point representing value for your product and service levels?

I’ve covered this subject before but it’s so important I’ve written another piece.

Back in the day the price of a pint was ‘what you could get away with’ but in today’s vastly different environment you need to think long and hard about what you charge for both food and drinks offering.

There are many considerations;

1. Target audience. Does it or could it differ throughout the day and week? If so do you need to target offers to boost turnover at quieter ...

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The ‘Trip Advisor’ Effect

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The ‘Trip Advisor’ Effect

“The life of a critic is a risk free one” Anon.

Over that past year I’ve been taking more and more interest in the effects that Trip Advisor (TA) can have on a business, both positive and negative.  As often as not when chatting to client’s TA comes up in the conversation.  Mostly when they’ve had a review that they felt was unjust.

It used to be said that someone ...

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Christmas Sales and the Terror Involved – Ian Graham, Swayed Greyhound

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Christmas Sales and the Terror Involved – Ian Graham, Swayed Greyhound

Every year for the last few years I have been running Christmas sales campaign workshops for a number of clients within the hospitality industry. This could be for restaurants, pubsor hotels looking to fill their businesses with bookings over the Christmas period. Selected members of staff who display an ability to sell and engage with people are placed in a team usually called something along the lines of Christmas Coordinators and I then train them. The workshop can ...

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The Smoke & Mirrors of Brewers Rises

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The Smoke & Mirrors of Brewers Rises

percentagesThis article shows how a 3.3% rise in wholesale cost of beer can actually be a 5.8% rise at a time when inflation stands at 0.3% (January 2015).

In Early 2015 the major Brewers, Heineken and Molson Coors announced a wholesale rise of around £15 per barrel (36 gallons) on draught lagers and ales. The full wholesale price of an 11 gallon keg of 4% ABV lager was £152.06 before the ...

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Predictions for 2014 | Hospitality trade, North East England

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Predictions for 2014 | Hospitality trade, North East England

whiskyThe continued rise of high quality spirits, be they Malt Whisky, Gin or Vodka, I am seeing a lot more interest in Malt Whisky,   Glenfiddich offer a wide range i.e. Sherry Cask, 15YO, 18YO, Sonalta, Quinta Ruban etc.  When merchandised well on a back bar display they can catch people’s interest.

Prosecco seems to know no bounds, from the £12.25 bottle at Wetherspoons to upwards of £25 per bottle ...

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Roundup of the hospitality trade Newcastle | December 2013

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Roundup of the hospitality trade Newcastle | December 2013

bottlesWell…that was another roller coaster year which ended differently to the way in which it started. Around Newcastle a number established operators have felt confident enough to invest in what appear to be successful ventures.  If you look at what makes them stand out it is that they have raised the bar another two notches and have their own niche markets.  Ie Dacantus has taken the service of ...

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How is everybody doing?

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How is everybody doing?

How is everybody doing?

A question I often get asked.  I’m sure people think I’m evading the question with my vague answers but the truth is there are no patterns / trends.

Obviously I can’t discuss one client with another but my view on how things are is as follows;  City Centre young persons venues and nightclubs are struggling across England and Scotland, they fell off a cliff when the students went home in June, this happens each year but was more ...

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How We Stopped Going to Starbucks and Learned to Love Our Independents – Neil Anderson, Coffee Repair Guy

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How We Stopped Going to Starbucks and Learned to Love Our Independents – Neil Anderson, Coffee Repair Guy

Coffee, and how we enjoy it, has gone through some major changes over the last five or six years; you can hardly fail to have noticed. Where once the cool kids were all hanging out at Starbucks or Costa these days they’re more likely to be patronising a local independent place where the quality of what’s in the cup is a lot more important than the squashiness of the sofas.

The UK independent coffee scene is in robust health ...

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They’re Called TIED Leases for a Reason

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Twenty years ago when we all drank ourselves silly a few times per week the local licensee could make a living as could the Pub Co landlord and it was more or less happy days.

Since then times have changed, less people drink socially, the majority of us drink less and many people prefer to go out for a meal and a drink, in this scenario wine and soft drinks have replaced beer as the drink of choice and the Pub ...

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