Archive for 'general'

Bright Future For Hospitality in 2017

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As we approach the end of 2016 there’s every reason to be optimistic about hospitality & tourism within the North of England & Scotland and here are the reasons.

The weak pound will be with us for a good while and whilst this is pushing up the input cost of food & wine etc. the benefits in terms of tourism are massive.  Only this week I saw for the 1st time a group of Japanese tourists following their flag bearing guide down what ...

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The ‘Trip Advisor’ Effect

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The ‘Trip Advisor’ Effect

“The life of a critic is a risk free one” Anon.

Over that past year I’ve been taking more and more interest in the effects that Trip Advisor (TA) can have on a business, both positive and negative.  As often as not when chatting to client’s TA comes up in the conversation.  Mostly when they’ve had a review that they felt was unjust.

It used to be said that someone ...

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The Smoke & Mirrors of Brewers Rises

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The Smoke & Mirrors of Brewers Rises

percentagesThis article shows how a 3.3% rise in wholesale cost of beer can actually be a 5.8% rise at a time when inflation stands at 0.3% (January 2015).

In Early 2015 the major Brewers, Heineken and Molson Coors announced a wholesale rise of around £15 per barrel (36 gallons) on draught lagers and ales. The full wholesale price of an 11 gallon keg of 4% ABV lager was £152.06 before the ...

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How is everybody doing?

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How is everybody doing?

How is everybody doing?

A question I often get asked.  I’m sure people think I’m evading the question with my vague answers but the truth is there are no patterns / trends.

Obviously I can’t discuss one client with another but my view on how things are is as follows;  City Centre young persons venues and nightclubs are struggling across England and Scotland, they fell off a cliff when the students went home in June, this happens each year but was more ...

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Finding the key to make everyone happy – Ian Graham of Swayed Greyhound

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Ian Graham, Swayed Greyhound In my experience, in the hospitality industry, if you work hard to keep your customers happy you will find much success in your business. I have found that staff who have been given comprehensive customer service training are much happier in their work, they are rewarded, in turn, through tips from happy customers, are encouraged by their managers and are loyal employees. ...

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North East Hospitality Panel Event @TheTownWallPub

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North East Hospitality Panel Event @TheTownWallPub

 

Networking at the Town Wall 22 November 2012RCM hosted the first in what we plan to be a series of events on 21st November in the Cinema Room of The Town Wall pub, Newcastle.

The idea was to bring together a variety of people from within the industry to discuss what makes for a successful business in times of economic uncertainty. There was the opportunity to network and have a ...

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